Managing your WasteMatch order
Everything about your junk removal, bulk pickup, or dumpster rental lives on one page — status, pricing, your pro, and your tracking link.
What can I do from my order page?
Once your order is found, you can see its current status (scheduled, dispatched, accepted, in progress, or completed), the service date and arrival window, the assigned pro once one has accepted, your itemized price, and your live tracking link. If your job is still ahead of its service window, you can also reschedule it from the same page.
How do I reschedule a junk removal or dumpster rental?
Look up your order above, then use the Reschedule option on the order page to pick a new date and arrival window. Rescheduling before a pro has been dispatched is free. If a pro has already accepted your job, the new time is sent to them automatically and you'll receive a confirmation text.
When am I charged?
Your card is only authorized at booking — nothing is captured until a vetted pro accepts your job. The price shown at checkout is the price you pay; there are no on-site upcharges for standard junk removal. Any post-service adjustment (for example, time-billed debris cleanup running past the included hours) is always shown to you with documentation before it is ever charged.
How do I track my pro on service day?
Every confirmed booking includes a no-login tracking link, texted to the phone number on the order. It shows your pro's name, photo, vehicle, and updated arrival window. You can also open the same tracking view from your order page here.
What if I can't find my order?
Use the exact last name on the booking, the scheduled service date (not the booking date), and the street address where the pickup or delivery is happening. If it still doesn't come up, call or text us at (404) 994-8042 and we'll locate it for you.
Still have a question? Visit our FAQ or contact us.